Returns & Exchanges
At Lion City Company, we want you to be completely satisfied with your home furnishings. If a product does not meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all hardware and assembly manuals are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a bulky item pickup.
Receive Your Refund
Once our quality control team inspects the returned furniture, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing